Policy
Transit Damage & Aftercare
Help with genuine transit damage and care guidance for your chosen piece. No product warranty is offered.
01
No product warranty
No product warranty is offered on furniture or decor. After the 48-hour transit-damage reporting period, no product warranty applies. Your statutory consumer rights are not affected.
02
Transit damage: report within 48 hours
Genuine damage that happens in transit is covered. Report it within 48 hours of delivery with photographs and your order reference, ideally with an unboxing video. We arrange a replacement, repair or refund.
An unboxing video is helpful, not required. This reporting period does not limit statutory consumer rights or remedies for defective, wrong, materially different or undelivered items.
03
Care and maintenance
Follow the instructions for the agreed material and finish. Contact us before using an unfamiliar cleaning product or attempting a repair.
04
Care guidance from our team
Care guidance is available from our team for your particular piece, material and finish.
For assistance, email mail@saeshliving.com or open our Contact page.
Nothing in these terms excludes rights or remedies available under applicable law.