Shipping & Delivery Policy

Serviceable postcodes are confirmed at checkout. Delivery charges, if any, are shown before payment.

Cash on delivery is available for eligible decor orders with an order value of Rs 5,000 or less. Decor orders above Rs 5,000 and all furniture orders must be paid online. Cash on delivery is never available for furniture.

Decor dispatches within 2 to 3 working days after the order is confirmed and is delivered in 7 to 10 working days in total.

Furniture is made to order. The lead time is confirmed for each piece before the order is accepted. Delivery and any assembly arrangements are also confirmed per piece.

Furniture is paid in full (100 percent) at the time of ordering. Cash on delivery is not available for furniture.

A furniture order can be cancelled for a full refund only within 2 hours of placing it. After this window, the payment is non-refundable because made-to-order production begins.

If the piece arrives defective, damaged, materially different from the confirmed specification, or is not delivered, statutory consumer rights and our defect remedies still apply.

Share floor details, lift access and any building restrictions so we can confirm the arrangements for your order.

Inspect the parcel on arrival.

Genuine damage that happens in transit is covered. Report it within 48 hours of delivery with photographs and your order reference, ideally with an unboxing video. We arrange a replacement, repair or refund.

An unboxing video is helpful, not required. This reporting period does not limit statutory consumer rights or remedies for defective, wrong, materially different or undelivered items.

No product warranty is offered on furniture or decor. After the 48-hour transit-damage reporting period, no product warranty applies. Your statutory consumer rights are not affected.

For assistance, email mail@saeshliving.com or open our Contact page.

Nothing in these terms excludes rights or remedies available under applicable law.