How do I request a return or exchange?

Unused eligible decor in its original packaging can be returned within 7 days of delivery. Email us with your order reference and obtain return instructions before sending an item. Exchanges are subject to availability.

What should I do if a piece arrives damaged?

Genuine damage that happens in transit is covered. Report it within 48 hours of delivery with photographs and your order reference, ideally with an unboxing video. We arrange a replacement, repair or refund. For a damaged, defective or wrong item, we arrange and pay for collection and offer a replacement or refund. An unboxing video is helpful, not required. This reporting period does not limit statutory consumer rights or remedies for defective, wrong, materially different or undelivered items.

Who pays return shipping?

The customer pays return shipping for eligible change-of-mind decor returns. We arrange and pay for collection of damaged, defective or wrong items.

Policy

Returns, Exchanges & Refunds

If a piece is not right for you, contact us with your order reference. The following terms explain eligible returns and help with product concerns.

Raising a request

Email mail@saeshliving.com with your order reference, product name, a description of the concern and relevant photographs. Ask our team for return instructions before arranging shipment.

Eligible decor returns

Unused decor in its original packaging can be returned within 7 days of delivery, except for the change-of-mind exclusions below. For an eligible change-of-mind return, the customer pays return shipping.

Change-of-mind exclusions

The following cannot be returned for a change of mind. These exclusions do not apply to a damaged, defective or wrong item.

Used or washed bedding
Candles and fragrance
Made-to-order or custom furniture

Furniture: payment and 2-hour cancellation

Furniture is paid in full (100 percent) at the time of ordering. Cash on delivery is not available for furniture.

A furniture order can be cancelled for a full refund only within 2 hours of placing it. After this window, the payment is non-refundable because made-to-order production begins.

If the piece arrives defective, damaged, materially different from the confirmed specification, or is not delivered, statutory consumer rights and our defect remedies still apply.

Damaged, defective or wrong items

A damaged, defective or wrong item is always covered. We arrange collection, pay the collection cost and offer a replacement or refund. Contact us with your order reference and photographs of the concern.

Genuine damage that happens in transit is covered. Report it within 48 hours of delivery with photographs and your order reference, ideally with an unboxing video. We arrange a replacement, repair or refund.

An unboxing video is helpful, not required. This reporting period does not limit statutory consumer rights or remedies for defective, wrong, materially different or undelivered items.

No product warranty is offered on furniture or decor. After the 48-hour transit-damage reporting period, no product warranty applies. Your statutory consumer rights are not affected.

Refunds and exchanges

Refunds are made to the original payment method within 7 to 10 business days after the returned item is received and checked. Exchanges are subject to availability.

For assistance, email mail@saeshliving.com or open our Contact page.

Nothing in this policy limits your statutory consumer rights.

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