Policy
Cancellations & Order Changes
Contact us as soon as possible if you need to change or cancel an order.
01
Cancelling decor
Decor can be cancelled free of charge before it is dispatched. Contact us as soon as possible with your order reference. After dispatch, the Returns, Exchanges & Refunds policy applies.
02
Cancelling furniture: within 2 hours
Furniture is paid in full (100 percent) at the time of ordering. Cash on delivery is not available for furniture.
A furniture order can be cancelled for a full refund only within 2 hours of placing it. After this window, the payment is non-refundable because made-to-order production begins.
If the piece arrives defective, damaged, materially different from the confirmed specification, or is not delivered, statutory consumer rights and our defect remedies still apply.
Send your cancellation request with your order reference within the 2-hour window.
03
Changing a confirmed specification
Changes to a confirmed furniture specification depend on production progress. Send your order reference and requested change. We confirm whether the change can be made and any effect on price or timing in writing.
04
Written confirmation
A request does not itself confirm that an order has changed or been cancelled. Please obtain our team's written response before relying on revised arrangements.
For assistance, email mail@saeshliving.com or open our Contact page.
Nothing in these terms excludes rights or remedies available under applicable law.